Analyst with over 20 years of experience supporting and improving processes, procedures, templates, checklists, workflows, and benchmarks within stated guidelines, regulations, and current practices. Established reputation for developing rapport with team personnel, vendors and subcontractors, and customers, gaining trust and cooperation of individuals and groups throughout organizations. Areas of expertise include Program Analysis, Configuration and Change Management, and Quality Assurance. Very knowledgeable of the Information Technology Infrastructure Library (ITIL) services and how it applies to the IT Environment. Accomplished Analyst with years of experience supporting government IT programs., government