NETWORK MONITORING, ENGINEERING & TROUBLE-SHOOTING• PROJECT/TEAM LEADERSHIP • PROCESS IMPROVEMENT STRATEGIES Results-oriented NOC Technician with extensive experience in network engineering, troubleshooting, and NOC processes as well as demonstrating an applied knowledge of assessing/resolving complex issue by leveraging exceptional problem-solving skills while leading in systems maintenance. Established in working collaboratively with cross-functioning teams—ensuring the realization of project goals and satisfying the business as well as technical requirements of key stakeholders including corporate end-users. Track record in supporting cross-functioning teams through mentorship, training, coaching, providing career development guidance, and cultivating an agile and collaborative environment. I am open to a wide area of IT and customer service roles., service desk, IT Management, IT Management, IT Management, Technical Support, service desk, Help Desk