I am an innovative and solutions driven professional possessing 25+ years of extensive Call Center and Operations Management experience. My employment over the past years has involved supervising, managing, and directing in various industries to include Dental, Vision, Medical, Healthcare Insurance, Patient Access, Customer Service, Call Center, Manufacturing, Pricing, Software, and Order Entry. My responsibilities include, but not limited to project management, continuous improvement, union labor-management, creating job metrics, KPI’s, educating, managing various contact channels, and leading employees on all levels in a variety of areas to ensure quality service, performance guarantees, and goals are met on an individual, department, and company-wide basis. Demonstrated ability to improve productivity and efficiency while ensuring corporate procedure implementation. Solid track record of developing high performance teams, opening new facilities, and implementing professional quality management systems that result positively for the company. Skilled in establishing a strong organizational culture featuring world class customer centric attributes. Proven record of developing and communicating a clear strategic vision for an organization and aligning day-to-day activities to support the company’s mission and vision., Customer Service, Customer Service, Customer Service, Customer Service, Customer Service, director customer service california, director customer service california, director customer service california, Call Center, Call Center, Call Center, Call Center, Call Center, Call Center, Call Center, Call Center