SaaS business leader with over 19 years progressive experience in Customer Success, Technical Support with extensive experience in crafting and leading strategic operations and a passion for driving change, improving operational efficiencies, and building strong, collaborative, high performing teams. My expertise is in helping to “operationalize” the post-sales customer experience to achieve a high level of customer satisfaction and loyalty by focusing on customer outcomes and product-led-growth, resulting in strong retention and higher revenue for fast growing, early stage to enterprise technology companies across diverse industries., Customer Success, Customer Success