REGIONAL DIRECTOR Dedicated, results-driven executive operations leader with deep expertise in building infrastructure and establishing high-performing teams to drive profitability and achieve business outcomes. Execute strategic vision as thought leader and P&L owner, identifying gaps and communicating action plans to make immediate impact on organization. Leverage technology to establish, optimize, and socialize business processes and procedures, leading culture of collaboration and innovation. Recognized as growth-minded servant leader, creating environments of trust, humility, and transparency while mentoring individuals for career advancement. AREAS OF EXPERTISE ? Continuous Improvement ? Revenue Growth & Profitability ? Cross-Functional Collaboration ? Regional Operations Development ? Coaching & Development ? Relationship Management ? Performance Optimization ? Transformations & Innovation SELECTED ACCOMPLISHMENTS ? Positioned 19 union stores in LA, Hollywood, and Westside market for success at Bridgestone Retail Operations, withstanding challenges posed by pandemic in one of only markets to realize revenue growth. Expanded Hollywood customer base, achieving 17% increase in sales over previous year, approximately 11% over quota, and $3M profit improvement within 1 year. ? Built strong and loyal teams, cultivating long-term relationships while developing personal brand and reputation; former colleagues and mentees still request advice despite current position as competitor. ? Collaborated with Chief Financial Officer (CFO) at Discount Tire & Service Centers to formalize balance sheets and streamline documentation and tracking for retail and wholesale businesses by integrating data and technology on same platform; generated $3.5M in cost savings while increasing efficiencies. PROFESSIONAL EXPERIENCE PEP BOYS, La Mirada, CA 2021–Present Regional Director Provide tactical leadership to 4 District Managers (DM) overseeing 60 stores and 750-800 associates and manage regional operations with complete accountability for profit and loss (P&L). Coordinate with cross-functional teams, including sales and human resources teams, to ensure consistent performance. Identify and devise strategic growth opportunities and inspire DMs through mentoring and coaching to drive results across territory. Work closely with Divisional Vice President (DVP) and executive board to develop competitive strategies in alignment with Pep Boys mission and values. Administered $250M sales budget. ? Built and empowered DM leadership team, providing guidance based on unique skillsets; positioned leaders to identify top talent, meet key metrics, and achieve sales growth through consistency. ? Outperformed 2023 budget by 15-16% resulting Top 5 region for the organization. BRIDGESTONE RETAIL OPERATIONS (BSRO), Los Angeles, CA 2018–2021 Area Manager, Southern California Recruited by regional manager and former mentee for breadth of business knowledge. Transformed underperforming districts, educating all 12 Area Managers (AM) and instilling business best practices before handing over leadership. Demonstrated ability to manage challenging and unique working environments and gained ownership of 19 union stores. ? Turned Riverside market around, positioning it among top 10 in division at end of year in sales and profit improvement. ? Recognized major accounting errors in P&L and monthly statements as result of inaccurate inventory keeping and charging to division; recovered over $4.5M, earning promotion opportunity to controller position. o Won trust of DVP and served as unofficial financial advisor. DISCOUNT TIRE & SERVICE CENTERS, Anaheim, CA 2015–2018 Vice President of Sales and Customer Service Recruited to optimize multi-site operational business following organizational restructuring and disposals, bringing visibility to P&L and sales. Served as inspiring and motivated leader and key member of field management team across 35 locations with 250 employees in CA. Oversaw 4 Regional VPs and reported to CEO. Analyzed and enhanced all operations, controls, point of sale (POS), processes, and procedures still in use today. Administered $120M budget. ? Rolled out new POS system and leveraged deep knowledge of CA automotive requirements and labor laws to partner with vendors and reconfigure design for CA, meeting Better Business Bureau (BBB) and Bureau of Automotive Repair (BAR) requirements. ? Introduced controls and internal audits in preparation for external audits for financials and inventory management. ? Realized net gain of approximately $4.2-$4.5M within 9 months as result of POS, audit, and controls. BRIDGESTONE RETAIL OPERATIONS (BSRO); Monterey Park, CA & Bloomingdale, IL 2002–2015 Area Manager (2014–2015) Championed company initiatives to support overall strategy and delivered high-performance, customer-centric culture. Initiated informal coaching and development as natural role model, building talent pipelines for future AMs and RMs. Held P&L accountability. ? Won President’s Award for outstanding profit and total sales improvement, ranking among top 10 in nation out of 220 AMs; captured attention of Discount Tire & Service Centers, and was recruited to optimize and grow business. Division Controller (2013–2014) Served in corporate-level role with full P&L accountability for division consisting of 105 stores in 10 Western states. Led 2 direct reports in finance, worked with HR, and reported to DVP. Collaborated with 18 Assistant District Managers (ADM) and DM to identify opportunities for business growth through operational and inventory continuous improvement activities. Leveraged operations background to enhance visibility, removing silos and cultivating culture of cross-functional collaboration. Dissected issues, conducting root cause analysis and providing teams with sufficient resources to progress. Corporate Assistant Controller (2011–2013) Liaised between finance and operations on corporate side, covering US territory. Determined feasibility of incoming projects before store rollout. Owned financial month-end close and balance sheet. Partnered with Deloitte to prepare for audits and navigate J-SOX and SOX compliance within regulations. Oversaw fleet and accounts payable departments in Cleveland and traveled across US to lead field teams on special projects. Regional Operations / Finance Controller (2009–2011) | Assistant District Manager (2004–2009) | Store Manager (2002–2004) Directed 13 AMs and operations managers across 114 stores from Santa Barbara to Mexican border as part of special project to establish regions for first time. Defined roles and new systems and processes to improve operations. Earned reputation for leading business turnarounds, developing teams, and standardizing excellent performance. Won multiple ADM of Year awards for achieving key metrics and controls, serving as knowledge base for teams organization-wide. Led with integrity and passion for growth while empowering others, earning series of promotions from store to corporate level and playing integral role in advancement of several leaders within BSRO business. EDUCATION University of La Verne; La Verne; CA – MBA California State University, Los Angeles; Los Angeles, CA – BS in Industrial Engineering, Specialty in Robotics and Automation AFFILIATIONS California Automotive Business Coalition: Board Member 2015–2018 |Treasurer 2016–2017 | Member 2018–Present