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Customer Success manager remote opportunities
My current work at CHESS Health as a Customer Success Consultant requires interacting with technology customers and helping them succeed through SaaS. I guide customers to successfully incorporate and increase technology into the daily fabric of their service delivery. I have led implementation projects (for health providers and clients nationally) for the past three years, requiring close attention to detail and organizational skills. In leading these projects, I have completed numerous product demos, led customer training sessions, and provided ongoing support to increase provider satisfaction and patient utilization. My strong customer relationships have resulted in an expanded customer base, bringing additional revenue for CHESS Health.
I have successfully onboarded and managed customers with a combined contract value of over $750,000. I have identified and proposed resolutions for inefficient workflows at CHESS Health and with customers, exploring opportunities to increase underutilized product features to integrate the platform's benefits fully., youth sports technology