Professional Summary Fastidious Debt Collection or Customer Service Manager adept at implementing effective debt collection and new customer service procedures in accordance with industry guidelines. Skilled at multitasking to ensure maximum productivity. Specialize in working in an often stressful environment and motivating staff. Core Qualifications ? Vast experience with various financial and debt collection procedures ? Strong knowledge of state and federal debt collection laws and regulations ? Ability to deal with staffing issues in a timely manner ? Solid understanding of MS Word Excel and related software applications ? Ability to make sound decisions in fast-paced environments ? Ability to monitor collection calls to ensure adherence to industry guidelines ? Excellent conflict resolution and organizational skills, Chicago, Chicago, Chicago, Dallas, Atlanta, minniapolis, Minnesota